IN and VAS Operations Senior Engineer

  • Job ID:V-696
  • Posted:25/11/16
  • Type:Permanent
  • Salary:Highly Competitive & Tax Free
  • Location:Qatar
Our Client is a part of one of the world’s largest telecommunications Groups. They switched on their mobile network in 2009 and shortly after started delivering great value to its customers with a range of exciting products and services.  Having built a world class converged IP network, they launched fibre-based consumer and enterprise fixed-line services commercially in 2012.

Their objective is to be one of the most admired brands in Qatar and the Company is committed to providing world class telecommunications infrastructure to support Qatar National Vision 2030.

Role purpose:

The IN and VAS Engineer is responsible for 24/7 Operations, Support and Configuration of the IN and VAS network elements in the Company network. They will provide Level 2 support for customer complaints and carry out incident/problem management activities, vendor management, support contracts, SLAs evaluation. The IN and VAS engineer will also be responsible for validating, implementing and testing network and product configurations within the defined OLA / SLA.

Key accountabilities and decision ownership

  • Fault management, analysis and investigation
  • Preventive maintenance, support, and Performance management
  • Vendor management
  • Configuration management , implementation and testing
  • Escalation and stakeholder management 

Core competencies, knowledge and experience

  • Good amount of experience supporting and configuring ALU Surepay, eSM/RMS, UMF equipment in an operator environment, that includes but not limited to daily health checks, incident handling, problem solving...etc
  • Technical knowledge in Intelligent Networks architectures and protocols, like DCCA, CAP, SS7, SIP, MAP…etc  with Excellent troubleshooting skills and E2E knowledge of mobile and fixed networks architecture and protocols.
  • Experience in UNIX/LINUX System administration.
  • Experience in programing and scripting languages (Unix Shell, AWK, Pearl, SED, Python…etc).
  • Experience in VAS elements (SMSC, Voice mail…etc) is a plus.

Must have technical / professional qualifications:

  • Bachelor’s degree in information technology, telecommunications or equivalent.

Key performance indicators

  • IN/VAS Network and services SLA/KPI performance
  • Product / tariff configuration and changes within specified SLA’s
  • Root cause analysis and identification of solutions to problems

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